Shipping & Returns
Getting your order
to your bench.
Leather, foam, and findings ship in every size — from a padded envelope of snaps to a rolled jumbo sheet. Here's how we get each one to you safely, and what to do on the rare day something isn't right.
How your order ships
Ship it
UPS or USPS, calculated at checkout — choose your carrier. Tracking on every order, insurance on UPS.
Come get it
Collect your order whole at our Pacoima warehouse. No shipping cost, and large sheets are never cut.
Freight it
Palletized and wholesale orders ship by trucking line on request. Email us for a freight quote.
Oversized sheets ship cut & rolled. A full jumbo EVA sheet is too large to ship whole affordably, so carrier orders are cut into rolled panels and boxed together — you receive the full sheet's worth of material. Prefer it in one piece? Choose local pickup, where sheets stay uncut.
The details
Orders are prepared within 2–3 business days and ship Tuesday through Friday at 12 PM PST. We're closed Saturday, Sunday, Monday, and holidays.
During busy stretches a shipment may run a day or two behind; if there's a real delay, we'll reach out by email or phone.
Shipping is calculated at checkout by destination and package size — you'll see the exact cost before you pay.
We ship anywhere in the US, US Territories, and to APO/FPO/DPO addresses. Because UPS can't deliver to P.O. Boxes, those and military addresses go by USPS and may take 3–6 weeks.
You'll get a confirmation email with your tracking number the moment your order ships. Please allow about 24 hours for tracking to go live.
Please double-check your shipping address at checkout. If an address can't be verified we'll try to reach you; if we can't, the order is canceled and refunded. Avetco can't recover packages sent to an address entered incorrectly.
Tell us first — email info@avetcoinc.com with your order number and, for damage, a few photos. UPS orders are insured; we file and manage the claim and replace or refund once it clears. USPS orders follow standard USPS claim terms.
Please keep all packaging until a claim is resolved. Once a carrier confirms delivery, Avetco isn't responsible for packages stolen afterward.
Freight and palletized orders must be inspected on delivery. Note any visible damage or shortage on the carrier's delivery receipt before you sign — freight damage that isn't noted at delivery often can't be claimed.
Any customs fees, tariffs, or taxes applied during or after shipping are the customer's responsibility.
Returns & exchanges
Because we supply cut-to-order raw materials, our return window is short and specific. Return requests must be made within five (5) business days of pickup or delivery. The full terms:
- All returns require prior approval before anything is shipped back.
- Items must be unused, uncut, unaltered, and in the same condition as received.
- A 25% restocking fee applies to all approved returns.
- Original and return shipping are non-refundable.
- Refunds are issued to the original payment method after we inspect and accept the return — typically within 5 business days of receiving it.
If the mistake is ours, you pay nothing. If we send the wrong item, the wrong grade, or the count comes up short, we cover return shipping and replace it or refund you in full — no restocking fee. Just tell us within 5 business days of delivery.
Arrived damaged? Let us know within the return window with photos and your order number. Transit damage is handled through the carrier claim above — we'll replace or refund once it clears.
Final sale — no returns
- Cut materials
- Fabric and trimmings
- Foam
- Clearance and sale items
- Special orders and custom orders
Natural materials vary. Everything we sell is raw material, packed in-house — hides, foam, and fabric differ in color, grain, texture, and marking from piece to piece. That variation is the nature of the material, not a defect, and isn't grounds for a return.
Send returns to
9830 San Fernando Road, Unit 1
Pacoima, CA 91331
You cover return shipping; we recommend a trackable, insured service so your package is protected on the way back.
Download the Return Authorization Form
Complete the form and email it to info@avetcoinc.com to start your return.
Need a hand?
We're happy to help.
Questions about a shipment, a return, or which option is right for your order? Reach us and a real person will get back to you.
Email info@avetcoinc.comOr call 818-890-6680, Tuesday–Friday.